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ITIL V3 Intermediate (Capabilities – OSA, RCV, PPO, SOA)

Course Overview

These courses provide in-depth coverage of the ITIL V3 areas of:

Operational Support and Analysis (OSA)

  • Event Management,
  • Incident Management,
  • Request Fulfillment,
  • Access Management,
  • Problem Management,
  • Service Desk,
  • Functions: Technical Management, IT Operations Management, and Application Management.

Release, Control and Validation (RCV)

  • Change Management,
  • Release and Deployment Management,
  • Service Validation and Testing,
  • Service Asset and Configuration Management,
  • Request Fulfillment,
  • Service Evaluation and
  • Knowledge Management.

Service Agreement and Offering (SOA)

  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Finance Management

Planning, Protection and Optimization (PPO)

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management


Students must be able to provide proof of ITIL V3 Foundation certification or ITIL V2 Practitioner certification in order to take the exam offered as part of this course.

Target Audience

  • IT Service Managers
  • IT professionals
  • Organization and information consultants

Mode of Delivery

  • 5-day Classroom
  • Lectures with exercises
  • Mock Exams
  • 1.5 hours ITIL V3 Intermediate Exam

What’s Next?

  • ITIL V3 Managing Through Lifecycle Workshop

Why HP Education?

  • Experienced and best-in-the-field instructors
  • High exam passing rate
  • Comprehensive student materials
  • Hands-on practice
  • Focus on job-specific skills
  • Customized on-site delivery

In partnership with:

Hewlett Packard Education

Call Tel: (65) 6648-4439 for in-house workshop

Or write to: for enquiries and registration

To register for Singapore Workshop, download Registration Form HP Edu Singapore

To register for Hong Kong Workshop, download Registration Form HP Education Hong Kong