ITIL V3 Intermediate (Capabilities – OSA, RCV, PPO, SOA)
Course Overview
These courses provide in-depth coverage of the ITIL V3 areas of:
Operational Support and Analysis (OSA)
- Event Management,
- Incident Management,
- Request Fulfillment,
- Access Management,
- Problem Management,
- Service Desk,
- Functions: Technical Management, IT Operations Management, and Application Management.
Release, Control and Validation (RCV)
- Change Management,
- Release and Deployment Management,
- Service Validation and Testing,
- Service Asset and Configuration Management,
- Request Fulfillment,
- Service Evaluation and
- Knowledge Management.
Service Agreement and Offering (SOA)
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management
- Supplier Management
- Finance Management
Planning, Protection and Optimization (PPO)
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
Pre-requisite
Students must be able to provide proof of ITIL V3 Foundation certification or ITIL V2 Practitioner certification in order to take the exam offered as part of this course.
Target Audience
- IT Service Managers
- IT professionals
- Organization and information consultants
Mode of Delivery
- 5-day Classroom
- Lectures with exercises
- Mock Exams
- 1.5 hours ITIL V3 Intermediate Exam
What’s Next?
- ITIL V3 Managing Through Lifecycle Workshop
Why HP Education?
- Experienced and best-in-the-field instructors
- High exam passing rate
- Comprehensive student materials
- Hands-on practice
- Focus on job-specific skills
- Customized on-site delivery
In partnership with:
Hewlett Packard Education
Call Tel: (65) 6648-4439 for in-house workshop
Or write to: enquiry@everesti.com for enquiries and registration
To register for Singapore Workshop, download Registration Form HP Edu Singapore
To register for Hong Kong Workshop, download Registration Form HP Education Hong Kong
